Ticketing FAQ's
What do I do if I have forgotten my Username?
To login to the secure Members Area you will need your Username and Password. Your Username is a name of at least 6 alphanumeric characters (letters and numbers), without any spaces. It can be an email address.
If you have forgotten your Username:
- Click on the "Get Username?" link which is located under the Member Login area.
- Enter the email address that you provided when you registered as a Member in the field provided under the "Retrieve Your Username" heading and click on the "Submit" button. Your Username and a link to login to the Members Area will then password will be sent to your email address.
If when you enter your email address, a message displays that says, "That email address doesn't exist in our database, please try a different one", you will need to enter a different email address. If you discover you have not registered before, you can register as a new Member by simply clicking on the "Sign Up Today!" or "Join Us Now!" button.
At any time, click on the “My Details” button and update your personal contact details if required.
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What do I do if I have forgotten my Password?
To login to the secure Members Area you will need your Username and Password. Your Password must contain at least 1 numerical digit, alphabetic characters and be between 6 and 16 characters in total.
If you have forgotten your Password:
- Click on the "Reset Password" button which is located under the "Forgot Your Password" heading on the Members page.
- Enter your Username in the field under the "Reset Your Password" heading and press the "Submit" button. Instructions on how to reset your Password will be sent to the email address associated with your Username.
If when you enter your Username, a message displays that says, “That username doesn't exist, please try another one”, you will need to try again with a different Username or register as a new Member. To do so, simply click on the Sign Up button.
At any time, click on the “My Details” button and update your personal contact details if required.
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How do I update my contact details?
It is critical that you please keep your contact details up to date, so that you keep informed of the latest news and updates, and where you have purchased tickets that will be delivered by mail, you must keep your Delivery Address current.
To update your contact details:
- Logon to your secure Members Area using the Username and Password you signed up with.
- Click on the “My Details” button and update your personal contact details as required.
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How do I name my E-ticket?
If you have purchased more than one Print-At-Home E-ticket, you will need to name the tickets you purchased for the other patrons that will accompany you.
You MUST NAME each E-ticket in the name of the person that will use the ticket to gain entry to the event BEFORE you download and print it. Furthermore, the name on the ticket must match the ID of the person using the ticket to gain entry to the event.
If you have purchased a Family Pass, please name the ticket with the name of an adult that will be attending the festival using this pass. Both adults and both children must present together to gain entry to the festival.
To name your E-ticket/s, login to your Members Area, then:
- Click on the “My Orders” menu
- Click on the “View Order Details” button corresponding to your order/s
- Click on the “Name Tickets” button, for each ticket that you wish to re-name and personalize the ticket for the person who will be using the ticket to gain entry.
- Enter the new ticketholder name in the field provided
- Click the “Name Ticket” button
Once you have named your E-tickets, you can download and print them by either:
- Clicking the "Download Ticket" button next to each individual ticket and then printing, or
- Clicking the "Email Tickets" button (which is located under the "Order Description" heading) to have each individual ticket on the order emailed to your nominated email address.
To download your ticket/s you must have Adobe Acrobat Reader installed on your computer. If you do not have it installed, you can download it for free from - www.adobe.com/products/acrobat/readstep.html
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How do I download my E-tickets?
General Admission Print-At-Home E-tickets are available to download from your secure Members Area. The tickets will be stored and remain safe and secure for the life of the ticket therefore there is no rush to download.
You MUST NAME each E-ticket in the name of the person that will use the ticket to gain entry to the event BEFORE you download and print it. Furthermore, the name on the ticket must match the ID of the person using the ticket to gain entry to the event.
If you have purchased a Family Pass, please name the ticket with the name of an adult that will be attending the festival using this pass. Both adults and both children must present together to gain entry to the festival.
To name your E-ticket/s, login to your Members Area, then:
- Click on the “My Orders” menu
- Click on the “View Order Details” button corresponding to your order/s
- Click on the “Name Tickets” button, for each ticket that you wish to re-name and personalize the ticket for the person who will be using the ticket to gain entry.
- Enter the new ticketholder name in the field provided
- Click the “Name Ticket” button
Once you have named your E-tickets, you can download and print them by either:
- Clicking the "Download Ticket" button next to each individual ticket and then printing, or
- Clicking the "Email Tickets" button (which is located under the "Order Description" heading) to have each individual ticket on the order emailed to your nominated email address.
To download your ticket/s you must have Adobe Acrobat Reader installed on your computer. If you do not have it installed, you can download it for free from -
www.adobe.com/products/acrobat/readste
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How do I print my E-ticket/s in hard copy?
Print your Print-At-Home E-tickets using a minimum 300dpi resolution printer to ensure that the barcode prints properly. They can be printed in black and white, or colour, on standard A4 paper. Once printed, please read the terms and conditions.
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How do I use my Print-At-Home E-ticket to gain entry to the event?
On the day of the event simply take your E-ticket/s with you as you would for any event ticket. Please present your E-ticket on arrival at the entry gate.
Make sure that each person you have bought the tickets for has their own ticket when attending the event. You MUST NAME each E-ticket in the name of the person that will use the ticket to gain entry to the event BEFORE you download and print it.
The E-ticket bearer will be asked to show proof of identification at the gate of the venue to gain entry. Security staff will check that the name on the ticket matches the ID of the person using the ticket to gain entry to the event.
Do not give copies of your E-ticket to others.
Treat an E-ticket like cash.
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Age of Patrons
When entering the Festival, photo ID or age appropriate identification will be required. For children this may include health care cards, copies of birth certificates etc. Over 18 patrons cannot hold a junior ticket. Children over the age of 13 years cannot hold a child’s ticket.
The is a licensed venue. All patrons must provide Photo Identification if requested by Event Staff, for alcohol service.
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Lost Tickets
Lost tickets will not be replaced. Print your ticket out at home and remember to bring it with you and to KEEP IT SAFE! The Deni Ute Muster will not be responsible if you lose your ticket and someone else uses that ticket to gain entry to the Festival.
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Need further help?
If you have been unable to find what you need in the Frequently-Asked-Questions section, and need further help, please complete an online help request by clicking here.
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