To update your contact details:
Log into My Account using the Username and Password you signed up with.
Update your personal contact details as required. Ensure the “Would you also like to update your pending orders” option is selected, and click Update Details.
You may have entered your details incorrectly.
You can contact us via the contact us section of this outlet or phone 1300 762 545 and we will look into it for you.
*Note: Oztix does not store your credit card details.
- Campsite options:
- Edward River Flat – Family Camping – 8m x 8m – SOLD OUT!
- Peppin Paddock – Family Camping – 6m x 8m – ONLY A FEW SITES LEFT!
- Rice Paddy – Family Camping – 6m x 8m – SOLD OUT!
- Stockyards – Family Camping – 8m x 8m – ON SALE NOW!
- Farmers Square – Family Camping – 6m x 8m – ON SALE NOW!
- Barley Bay – Family Camping – 6m x 8m
- Oat Central – Family Camping – 6m x 8m
- Sheep Run – Family Camping – 6m x 8m
- Wheat Fields – Utes Only – 6m x 6m – ONLY A FEW SITES LEFT!
- Redgum Reserve – Utes Only – 6m x 6m – ON SALE NOW!
- Cattle Corner – Utes Only – 6m x 6m
- From http://tickets.deniutemuster.com.au/ click on Camping.
- Select the campsite area you wish to reserve a campsite in.
- Select all the available campsites in the row that you want and click Continue. Then click ‘Remove Ticket’ for the sites that you don’t want. You can see your reserved campsite number on the following Confirm Reservation page. Click continue.
- Add Festival tickets – All campsite purchases must have an Adult ticket, click Continue.
- Create an Account or Log into your existing Oztix account.
- Check Order.
- Enter Credit Card Details
- Read and accept Ticketing Terms and Conditions
- Click Process Order to pay and secure your Campsite/ Tickets.
- Order Complete – you will receive an order confirmation to your email
If funds are insufficient on your card, or declines for any reason, a 2nd attempt will occur after 24 hours.
If the 2nd attempt also fails, a 3rd attempt will occur after another 24 hours.
If your 3rd attempt fails, your reservation for the ticket will be cancelled and any funds paid will be forfeited by you.
Oztix – our ticketing company – will post out your wristband/s in August. Upon delivery, the envelope will have to be signed for by a resident at the address. If no one is able to sign for these tickets Australia Post should leave a note informing you that there is a parcel to be picked up from your local Post Office. The person whose name was used as the delivery name during the purchase will need to take photo ID to the Post Office along with the note to pick up the tickets.
If you have not received your tickets by 16th September, please check the tracking information using the Australia Post website, and the registered post number emailed to you, or call Australia Post on 13 13 18.
This may be due to a number of reasons such as a busy payment gateway or bank. It may also be because you accidentally entered wrong credit card details or you are attempting to use a credit card that we do not accept. Please double check that your credit card is a Visa or MasterCard and that you have entered the correct number and expiry date – then wait a moment and try again.
“Invalid account number”
Please double check that your credit card is a Visa or MasterCard and that you have entered the correct number and expiry date – then wait a moment and try again.
Please note: at this stage we do not accept Bankcard, Amex or Diners Club cards.
“Timeout waiting for Processor response – Bank timed out”
The error is because our bank has indicated that it is currently ‘busy’. This can happen when your bank or financial institution is experiencing a very heavy demand. This issue is unfortunately out of our control. Please wait a moment and then try again to process your order. If you continue to have problems please contact us and we will do our best to resolve the situation and help you process your order.
“Declined” and “Insufficient funds available”
Unfortunately, the bank has indicated that your credit card has been declined. This could be due to a number of reasons – possibly that you have insufficient funds. If you continue to have a problem and you are sure you have sufficient funds you can try contacting your bank, or try using another credit card. You can also contact us and we will do our best to help you out.
This means that your bank will not automatically process the funds through our system and has most likely put the funds for this transaction on hold. It may seem that the funds have left your account, however in most cases we have not received the money and it is being held by your bank awaiting additional authorization. You can contact your bank for more information. We have no control over your banks decision to do this but we will do everything within out power to make sure you receive the tickets you have tried to order.
“No response from Payment Gateway”
The error is because the payment gateway has indicated that it is currently ‘busy’. This can be due to a large number of reasons one of which being the payment gateway is experiencing a very heavy demand. This issue is unfortunately out of our control. Please wait a moment and then try again to process your order.
If you continue to have problems please contact us and we will do our best to help you out.
The Festival provides a weekend ticket, free of charge to the Companion Card holder’s carer to ensure both can have a fantastic time at our event.
Simply purchase your ticket, then email a copy of your companion card to firstname.lastname@example.org with your purchase confirmation and your carer’s ticket will be allocated to your account.
You can try and sell it to a mate!
Your wristband will be sent to you in August, so KEEP IT SAFE and remember to bring it with you! The Deni Ute Muster will not be responsible if you lose your wristband and someone else uses it to gain entry to the Festival.
Make sure you secure your wristband on your arm on Thursday 28th September and not before.
If you do secure your wristband prior to the Muster and it is damaged or needs replacing, there will be a $20 fee, but you must have the original.
Junior = 13 years to 17 years inclusive
Under 13 = 12 years and under
When entering the Festival, photo ID or age appropriate identification will be required. For children this may include health care cards, copies of birth certificates etc. Over 18 patrons cannot hold a junior ticket. Children over the age of 13 years cannot hold an Under 13 ticket.
This is a licensed venue. All patrons must provide Photo Identification if requested by Event Staff, Security or the Police.