The Deni Ute Muster Terms & Conditions
Tickets & Wristbands
The festival ticket is sold by Deni Play on the Plains Limited (‘the organisers). This ticket (wristband) is to be sold subject to the terms and conditions.
Wristbands are non-refundable and non-transferrable and must be purchased from the organisers authorised ticketing agency Oztix.
Tickets may not be re sold, unless via the official ticket resale facility should one be made available by the organiser.
The purchaser of the ticket must ensure that the name on each ticket is correct and that ID may be asked for at the festival entry.
You are responsible for checking all festival information and ensuring you have purchased the correct tickets for the festival. No refunds will be processed if you make an error in relation to your ticket purchase.
Wristbands must be worn for the duration of the festival, failure to do so may result in your eviction. Any wristbands that are removed or tampered with will be rendered invalid and will not be replaced. Damaged or defaced wristbands will not be accepted.
Tickets purchased for children aged under 18 years of age (minors) can only be purchased with an adult ticket.
Children under 13 are admitted free and will be issued with a U/13 wristband which must be worn. Parent or adult guardian must provide proof of age of the U/13 if requested.
Q: When will I receive my wristbands?
A: Tickets purchased online up until the 31st of July will be posted out to you by the 15th of August. If you purchase your ticket after the 31st of July you will receive an email with a barcode. You must bring this email into Muster HQ so staff can scan the barcode and provide you with your wristband. The Muster HQ is located at 62 – 64 Hardinge Street Deniliquin NSW 2710.
Q: Why is there a $3.50 activation fee?
A: This activation fee is a one off processing fee. This fee is activated when first topping up your wristband and is a one off. There will be no further fees for refunds or multiple tops ups using cash or eftpos. Unlike unused drink tickets, though, any unused credits on your wristband will be refunded.
Q: How do I get my money back?
A: Refunds are available at top up (cash up) stations on site only. Please do not remove your wristband as refunds are only available if your wristband is still on your wrist.
Q: What happens if I am removed from the festival?
A: If you are removed for a “cool off period”, your wristband will be removed and a blue one will take its place. After the selected amount of time, you will be reissued with a new wristband, your cash balance will be transferred to the new wristband.
Q: How many top-up stations will there be?
A: There will be top up (cash up) stations located outside Gate 1 and next to the Merch and Info building.
Q: Can people steal money from the wristband? i.e eftpos scanners
A: No, wristbands can only be scanned by specific machines and whilst they work like a credit card, they cannot be scanned from afar.
Q: What happens to my money if I don’t refund it? Can I get it back at a later date?
A: No, unfortunately you can only refund the money when onsite over the Muster weekend.
Q: Can I check my wristband balance and not top-up?
A: Yes, whenever making a purchase. It will display a balance after the purchase has been made.
Q: Is there a cash option still available?
A: Some vendors may offer cash and eftpos options however, all vendors will be utilising the RFID payment system – which is the preferred method of payment at our festival. All Bars and Ute Muster Official Merchandise can only be purchased by using your RFID wristband.
Q: When will the top-up(cash up) / refund stations be open?
A: Stations will be open on-site and at Muster HQ from the following times; Muster HQ’s top-up (cash up) station will be available in the week leading up to the Muster and over the weekend.
Thursday from 2.00pm – 10.00pm located near gate 1.
Friday 8.00am – 11.00pm
Saturday 8.00am – 11.00pm
Sunday 6.00am – 1.00pm located near info centre.
Q: Can money be put on the wristbands before the Muster weekend?
A: Top-up (cash up) stations will be located at the Muster HQ one week before the event, as well as over the festival.
Q: What if I leave my wristbands at home?
A: You will be required to purchase another wristband and the old wristbands will be disabled. Those in this situation will be required to pay the $20 replacement fee.
Q: Can I use cash or eftpos to top up my wristband?
A: You can use both! Wristbands can be topped up using either card or cash.
Q: Can I split the cost of a purchase with a friend.
A: No you cannot split the payment for an item. This is a security feature to ensure the purchaser is in control of their own spending.
Q: Can I transfer my credits from one wristband to another one
A: No you cannot transfer credits, however refunds are available on wristbands from the Top Up (cash up) stations on site.
Q: Do I have to pay postage on the replacement wristband?
A: Yes, you will need to repay for postage if you require a replacement band to be sent out to you.
Q: How do I get my wristband off my wrist?
A: Unfortunately, these can only be removed by using scissors. If you do need to remove your wristband due to tightness you will need to visit the Info Centre to have it removed and will be required to pay the $20 replacement fee.
Q: What do I do if I sell my ticket or give my ticket to someone else?
A: We do not advise the reselling of wristbands.
Contact Oztix on 1300 762 545 to organize a name change.
Q: Can I get a refund on my wristband?
A: As part of our refund policy, we DO NOT supply refunds. This is part of the terms and conditions of the Muster and by purchasing these tickets, you have agreed to this.
Q: What happens if I lose my wristband or it is stolen?
A: Any wristbands reported lost or stolen will have their RFID chip deactivated and will not be valid.
Visit the Info Centre and show proof of original purchase along with valid photo id.
If someone else purchased the ticket on your behalf you will need to bring the original purchaser with you and show proof of original purchase along with valid id.
Replacement wristbands will be issued at the discretion of festival staff.
Treat your wristband the same way you would treat cash. We are not responsible for any funds stolen/missing from your wristband if you lose it.
Q: Purchasing tickets from a third party?
A: Wristbands are non-refundable and non-transferrable and must be purchased from the organisers authorised ticketing agency Oztix.
It is our policy of no refunds on wristbands and that we do not advise the reselling of wristbands. We cannot guarantee that the purchased wristband has not been cancelled.
It is not advised to purchase wristbands from a third party seller online or scalper. There is a high risk you might be buying a fake.
Fake tickets are not granted entry. Fake or deactivated wristbands may look like the real thing but they will be identified by our scanning system at the front gates.
The Deni Ute Muster (“the festival”) will not be cancelled due to adverse weather except on the advise of emergency services in extreme conditions in which case no refund or exchange will be given on wristbands.
The Organisers are providers of recreational services and activities as defined under the Civil Liability Act. You are aware and acknowledge that the festival site contains all manner of obstacles, risks and dangers both known and unknown which may result in loss or damage to your property, personal injury or death. You choose to come onto the festival site at your own risk and to the full extent permitted by law, you release and indemnify the Organisers, its agents, employees and volunteers from and against any claim or liability of any nature in relation to injury or death, from you or any third party which might arise from entry to or the use of the festival site by you and any accompanying persons and or minors regardless of how the damage, injury or death is sustained or caused.
The organisers reserve the right to vary advertised performing artists, entertainment and the festival program as is required and at its absolute discretion.
CCTV Cameras are operational over the festival.
Personal digital cameras are permitted at the festival. SLR cameras are permitted but professional photography equipment (e.g. telephoto lenses; any lens over 20cm; any detachable lens) is not permitted without Promoter-issued media accreditation. Festival Staff will determine in their discretion whether permitted only on the basis that:
- Images are only used for private and professional use; and
- Images cannot be made available for sale and/or public display.
Recording or filming the festival is strictly prohibited.
Promoter reserves the right to confiscate and/or delete any footage, recordings and/or photos created by unauthorised or prohibited recording, filming or photography.
You consent to be included in film and sound recordings of the festival and for these recordings to be used by the organisers in any medium or context without further authorisation by or compensation to you.
In the event of injury or illness the organiser may, at the cost of the patron, arrange medical treatment and/or emergency evacuation as deemed necessary for the safety of the patron.
You are responsible for your own property. There is no storage available at the festival site.
NSW Road Laws apply on the Deniliquin Festival Site.
Vehicles once parked in the festival camp site cannot be moved until the end of the festival. Vehicles are not permitted to be driven around the festival camp site for any reason.
Buses will be operating in and out of town, please check your festival guide, website or APP for the bus timetable.
Alternatively, there will be a carpark located outside of the festival site where vehicles may be left and patrons enter via foot with their camping gear. Please note search conditions will apply.
No swimming in channels or waterways within the Deniliquin Festival Site.
Possession, sale or use of illicit substances is strictly prohibited at the festival and on site. Any person found with illegal drugs or illicit substances in their possession will be removed from the site and subject to Police action.
For safety and other reasons, some parts of the site are not open as part of the venue, patrons must not enter fenced off areas or areas to which access is denied.
Please help to keep our site and your campsite clean, place all rubbish in bins and take all items with you when you leave.
Whips are to be used at your own risk and sensibly.
The organisers may refuse you entry into or remove you from the festival if you
(a) do not obey these terms and conditions
(b) refuse to allow the organisers to inspect bags, containers and vehicles at the festival
(c) if you disrupt the festival
(d) if you interfere with the enjoyment, comfort or safety of other persons at the festival.
(e) if you have acquired a stolen or counterfeit wristband.
If you are evicted from the Festival Site/Event or denied entry to the Festival Site/Event, you will not be entitled to any ticket refund and or compensation.
Patrons must not cause damage to, improperly use, or tamper with any site facility or event infrastructure, or enter any onsite bodies of water at the festival site. Patrons must not remove or attempt to remove any item or object from the festival site or surrounding area. Patrons accept full liability and responsibility for any loss or damage caused in contravention of this clause or any other term of these Terms and Conditions.
Entry / Exit to and from Festival Site and Arena and your time at the Festival
All vehicles entering the Reserved Camping areas must have the appropriate valid Reserved Camping vehicle pass displayed on their windscreen.
It is a condition of entry to the festival site and festival arena that a search of you and your possessions and or vehicle be conducted. If you do not consent to such searches, you may be denied entry to the festival site and festival arena without refund.
It is a condition of entry into the festival arena that all patrons submit to being searched. This may include pat down of persons and physical inspection of bags and containers.
Non-alcoholic drinks taken into the Festival Arena must be unopened/sealed.
Unsealed empty plastic water bottles (no metal, glass or aluminium bottles) are allowed into the festival arena, these can be filled up at the free water stations.
Activities such as moshing, crowd surfing, climbing and stage diving are strictly prohibited. Patrons engaging in these or other dangerous activities will be removed from the Festival Arena.
Children U/16 must be accompanied by a parent or adult guardian at the entry gates and at all times whilst at the festival or campgrounds.
Children 16 years or older do not need to be accompanied by a parent or guardian to enter or whilst they are in the Festival Arena.
Children under 18 years are not permitted to camp at the Festival Site unless they are camping with a parent or guardian. ID and proof of age must be provided if requested.
Patrons wishing to purchase and or consume alcohol must be over 18 years of age and have valid photographic ID. Anyone found supplying or buying alcohol for a minor will be evicted from the event & may face criminal charges. Any minor found consuming or in possession of alcohol face similar action.
Patrons must vacate the site/camping areas by 2.00pm on Sunday 30th September.
- BBQ (gas bottle must comply with 2018 regulations).
- Wood – it must be under 60cm x 30cm for your own small campfire which must be contained in a drum (excessive fire wood will be confiscated).
- Camping gear.
- Food, water and soft drink (strictly no glass).
- Fire drum (1/2 x 44 gallon or less).
- Generators – Please be mindful of your neighbours when in use.
- Alcohol – Every adult patron camping on site can bring one slab/box/carton to a maximum of 30 cans of beer or pre-mix spirits or 4L cask of wine into the camping area. This is one of the above for the entire festival not one per day. No Glass.
Prohibited Items will be confiscated with no exceptions and include but are not limited to:-
- Butane gas canisters and burners
- Illicit substances
- Fireworks, flares or explosives
- Animals (guide dogs accepted)
- Unregistered vehicles
- Household furniture or vehicle parts
- Structures built on site in camping area
- Weapons including but not limited to: shovels, knives, axes, chainsaws
- Anti-social behaviour
- Drones or any other remote control devices
- Flammable liquids (container/jerry cans with flammable liquids will be confiscated)
- Paint cans or spray paint cans
- Nitrous oxide bulbs and canisters
- Wood over the allowed size of 60cm x 30cm
- Fireworks and flares are prohibited and will be confiscated on entry, anyone caught lighting fireworks and flares will be evicted. Animals are prohibited at the site, with the exception of service or assistance animals, such as Guide Dogs.
- Whips are not to be used in the Festival Arena unless part of the whip cracking demonstration/championships.