Ticketing FAQ’s

HOW DO I LOG IN?

Click on ‘Buy Tickets’. After you have selected your tickets and/ or camping, it will ask you to log in.
If you need to create an account – CLICK HERE.

WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?

If you have forgotten your password CLICK HERE.

MY EMAIL CONTAINING MY PASSWORD HAS NOT ARRIVED IN MY INBOX. WHY IS THIS?

The first thing to do is check your junk mail. If it is not there either, contact Oztix on 1300 762 545.

HOW DO I UPDATE MY CONTACT DETAILS?

Log into My Account using the Username and Password you signed up with.
Update your personal contact details as required. Ensure the “Would you also like to update your pending orders” option is selected, and click Update Details.

HOW DO I CHANGE MY EMAIL ADDRESS?

Contact Oztix on 1300 762 545.

HOW WILL I RECEIVE MY TICKET?

By Registered Post:

Oztix – our ticketing company – will post out your wristband/s in August. Upon delivery, the envelope will have to be signed for by a resident at the address. If no one is able to sign for these tickets Australia Post should leave a note informing you that there is a parcel to be picked up from your local Post Office.

If you have not received your tickets by 16th September, please check the tracking information using the Australia Post website, and the registered post number emailed to you, or call Australia Post on 13 13 18.

CAN I RE-SELL MY TICKETS?

We do not recommend re-selling tickets!

CAN I GET A REFUND IF I CAN'T MAKE IT?

Sorry but we have a No Refund Policy!

WHAT IF I’VE LOST MY WRISTBANDS?

Lost wristbands will not be replaced.

Your wristband will be sent to you in August, so KEEP IT SAFE and remember to bring it with you! The Deni Ute Muster will not be responsible if you lose your wristband and someone else uses it to gain entry to the festival.

Make sure you secure your wristband on your arm on Thursday 3rd of October and not before.

If you do secure your wristband prior to the Muster and it is damaged or needs replacing, there will be a $20 fee, but you must have the original.

WHAT IS THE AGE LIMIT OF PATRONS?

Everyone is welcome at our festival.

NEED FURTHER HELP?

If you have been unable to find what you need call our Muster HQ on 03 5881 3388.

Utes All (1) (1)