HOW DO I LOG IN?

Click on ‘Buy Tickets’. After you have selected your tickets and/ or camping, it will ask you to log in.
If you need to create an account – click here

WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?

If you have forgotten your Password:
Follow the links on the ‘Log In’ page or click here.
Enter your email address and click ‘Continue’.
An email will be sent to you. Follow the instructions in the email.

MY EMAIL CONTAINING MY PASSWORD HAS NOT ARRIVED IN MY INBOX. WHY IS THIS?

The first thing to do is check your junk mail. If it’s not there either, contact Muster HQ here and select 1 for ticketing.

HOW DO I UPDATE MY CONTACT DETAILS?

It is critical that you keep your contact details up to date, so that you keep informed of the latest news and updates, and if you’ve purchased tickets that they are sent to the correct address.

To update your contact details:

Log into My Account using the Username and Password you signed up with.
Update your personal contact details as required. Ensure the “Would you also like to update your pending orders” option is selected, and click Update Details.

HOW DO I CHANGE MY EMAIL ADDRESS?

Contact us here or contact us by telephone on 1300 762 545 as we may need you to answer some questions to verify your account.

WHY CAN'T I GET INTO MY ACCOUNT?

We changed ticketing companies in November 2015, so your username and password will not work. Just log in as a new member!

OR

You may have entered your details incorrectly.

You can contact us via the contact us section of this outlet or phone 1300 762 545 and we will look into it for you.

HOW DO I MAKE A TICKETING INQUIRY?

For all inquiries, please use the contact us on the website or phone Muster HQ on 03 5881 3388. If you have a current order, please include your order number. This helps us locate your order quickly, which in turn will ensure that you get the quickest possible response.

WHO IS OZTIX?

Oztix is an independent online ticketing agency that sells tickets for bands, promoters, venues and festivals you all know and love. We sell tickets for events nationwide via the individual band, promoter, venue or festivals website and a 1300 phone service.

WHAT IS AN OZTIX ACCOUNT?

An Oztix account will make it quicker for you to purchase tickets. When you create an account, Oztix will store your delivery details. All you need to do is enter your email address and a pin (provided by you) and your details will automatically be supplied. An Oztix account also enables you to receive the Oztix newsletter.
*Note: Oztix does not store your credit card details.

DO I HAVE AN OZTIX ACCOUNT ALREADY?

If you have purchased tickets thorugh an Oztix online outlet before and chose to “Create Account”, we will have your details already. If you’re still not sure whether you have an account or not, it’s fine to try and create one. If you have an existing account our website will let you know, and you will be able to reset your password via your registered email address if you can’t remember it.

HOW DO I CREATE AN OZTIX ACCOUNT?

Simply click here and you can create an account now. Alternatively you can create an Oztix account when you make a purchase. Just tick the box to “Create Account” when entering your delivery details. For future purchases all you would need to do is type your email address and password and then press login.

HOW DO I PURCHASE A RESERVED CAMPSITE?

Campsite options:

  • Edward River Flat – Family Camping – 8m x 8m
  • Peppin Paddock – Family Camping – 6m x 8m 
  • Rice Paddy – Family Camping – 6m x 8m 
  • Stockyards – Family Camping – 8m x 8m
  • Sheep Run – Family Camping – 6m x 8m & 8m x 8m 
  • Wheat Fields – Utes Only – 6m x 6m
  • Redgum Reserve – Utes Only – 6m x 6m
  • Oat Central – Family Camping – 6m x 8m NEW!
  1. Select the available campsite/s. Add these to your purchase and proceed to checkout.
  2. Add Festival tickets – All campsite purchases must have an Adult ticket, click Continue.
  3. Create an Account or Log into your existing Oztix account.
  4. Check Order – you will receive a confirmation email.
  5. Enter Credit Card Details
  6. Read and accept Ticketing Terms and Conditions
  7. Click Process Order to pay and secure your Campsite/ Tickets.
  8. Order Complete.
WHEN WILL THE TIME TO PAY OPTION BE AVAILABLE?

This option will be available soon. Stay tuned!

WHAT IF I CAN'T MAKE MY TIME TO PAY PAYMENT OR IT WAS DECLINED?

On the second instalment date, the bank will attempt to take funds from the same credit card used to pay your original deposit.

If funds are insufficient on your card, or declines for any reason, a 2nd attempt will occur after 24 hours.

If the 2nd attempt also fails, a 3rd attempt will occur after another 24 hours.

If your 3rd attempt fails, your reservation for the ticket will be cancelled and any funds paid will be forfeited by you.

HOW DO I MAKE MY PAYMENT FOR THE TIME TO PAY OPTION?

Your payment will be automatically deducted on the date mentioned at the time of purchase. This date will also be stated within your order receipt. 5 days prior to your payment, you will receive an email advising that your second instalment is due. Please ensure that you have sufficient funds on your card prior to your second instalment. Your credit card MUST be valid for the entire instalment period.

CAN I GET MY TICKETS EMAILED TO ME?

No, we will be using barcoded wristbands. Your wristbands will be sent out to you by Registered Post in August.

WHAT DO I NEED TO PURCHASE A TICKET/S?

You will need your name, address, phone number and email. Please be sure to provide you full address including street number. You will also need either a VISA® or MasterCard®.

WHY IS THERE A PROCESSING SURCHARGE?

This is a cost incurred by Oztix in providing payment options.

HOW WILL I RECEIVE MY TICKET/S?

By Registered Post:

Oztix – our ticketing company – will post out your wristband/s in August. Upon delivery, the envelope will have to be signed for by a resident at the address. If no one is able to sign for these tickets Australia Post should leave a note informing you that there is a parcel to be picked up from your local Post Office. The person whose name was used as the delivery name during the purchase will need to take photo ID to the Post Office along with the note to pick up the tickets.

If you have not received your tickets by 16th September, please check the tracking information using the Australia Post website, and the registered post number emailed to you, or call Australia Post on 13 13 18.

MY TICKET/S HAVE NOT ARRIVED! WHY COULD THIS BE?

All envelopes posted by Oztix are registered with Australia Post. In most circumstances the postie has forgotten to leave you a note stating that your tickets are available for pick-up. In this instance head to http://auspost.com.au/track/ with the Australia Post tracking number emailed to you or call your local post office. If this fails to resolve your issue contact Muster HQ here or phone 03 5881 3388.

WHY ISN'T MY ORDER BEING PROCESSED?

There could be several reasons for an order not processing correctly. When you have a problem in the purchase process Oztix informs you of the problem by a notice which appears in a red box at the top of the screen. The reasons for troubles are as follows:

“Processing Error”
This may be due to a number of reasons such as a busy payment gateway or bank. It may also be because you accidentally entered wrong credit card details or you are attempting to use a credit card that we do not accept. Please double check that your credit card is a Visa or MasterCard and that you have entered the correct number and expiry date – then wait a moment and try again.

“Invalid account number”
Please double check that your credit card is a Visa or MasterCard and that you have entered the correct number and expiry date – then wait a moment and try again.
Please note: at this stage we do not accept Bankcard, Amex or Diners Club cards.

“Timeout waiting for Processor response – Bank timed out”
The error is because our bank has indicated that it is currently ‘busy’. This can happen when your bank or financial institution is experiencing a very heavy demand. This issue is unfortunately out of our control. Please wait a moment and then try again to process your order. If you continue to have problems please contact us and we will do our best to resolve the situation and help you process your order.

“Declined” and “Insufficient funds available”
Unfortunately, the bank has indicated that your credit card has been declined. This could be due to a number of reasons – possibly that you have insufficient funds. If you continue to have a problem and you are sure you have sufficient funds you can try contacting your bank, or try using another credit card. You can also contact us and we will do our best to help you out.

“Referral”
This means that your bank will not automatically process the funds through our system and has most likely put the funds for this transaction on hold. It may seem that the funds have left your account, however in most cases we have not received the money and it is being held by your bank awaiting additional authorization. You can contact your bank for more information. We have no control over your banks decision to do this but we will do everything within out power to make sure you receive the tickets you have tried to order.

“No response from Payment Gateway”
The error is because the payment gateway has indicated that it is currently ‘busy’. This can be due to a large number of reasons one of which being the payment gateway is experiencing a very heavy demand. This issue is unfortunately out of our control. Please wait a moment and then try again to process your order.

If you continue to have problems please contact us and we will do our best to help you out.

WHY CAN'T I PURCHASE MORE THAN 10 TICKETS?

As a conscientious ticketing agent, we take the issue of illegal ticket scalping very seriously. One of the many measures we have put in place is an 10 ticket per customer limit, which ensures that anyone attempting to engage in illegal scalping cannot buy more than what we consider to be a reasonable number of tickets.

CAN I RE-SELL MY TICKETS?

We don’t not recommend re-selling tickets!

CAN I BUY TICKETS IF I AM BASED OVERSEAS?

Yes, to purchase tickets from an international address you will need to enter your address details the best you can, and also include an Australian State or Territory in the relevant field for the order to finalise.

I PURCHASED A TICKET OFF A 3RD PARTY; CAN I CHECK IF IT IS VALID?

We do not reccomend purchasing tickets from a 3rd party!

We recommend that you always secure your tickets from the Deni Ute Muster. 

DO YOU ACCEPT COMPANION CARDS?

The Deni Play on the Plains Festival is a proud member of the Companion Card association. This means those people who have full time companion carers can attend the Festival with their friends and family.

The Festival provides a weekend ticket, free of charge to the Companion Card holder’s carer to ensure both can have a fantastic time at our event.

Simply purchase your ticket, then email a copy of your companion card to info@deniutemuster.com.auwith your purchase confirmation and your carer’s ticket will be allocated to your account.

CAN I GET A REFUND IF I CAN'T MAKE IT?

Sorry but we have a No Refund Policy!
You can try and sell it to a mate!

WHAT IF I’VE LOST MY WRISTBANDS?

Lost wristbands will not be replaced.

Your wristband will be sent to you in August, so KEEP IT SAFE and remember to bring it with you! The Deni Ute Muster will not be responsible if you lose your wristband and someone else uses it to gain entry to the Festival.

Make sure you secure your wristband on your arm on Thursday 28th September and not before.

If you do secure your wristband prior to the Muster and it is damaged or needs replacing, there will be a $20 fee, but you must have the original.

WHAT IS THE AGE LIMIT OF PATRONS?

Adult = Over 18 years of age
Junior = 13 years to 17 years inclusive
Under 13 = 12 years and under

When entering the Festival, photo ID or age appropriate identification will be required. For children this may include health care cards, copies of birth certificates etc. Over 18 patrons cannot hold a junior ticket. Children over the age of 13 years cannot hold an Under 13 ticket.

This is a licensed venue. All patrons must provide Photo Identification if requested by Event Staff, Security or the Police.

NEED FURTHER HELP?

If you have been unable to find what you need in the Frequently Asked Questions section, and need further help, please complete an online help request by clicking here.