WHEN WILL I RECEIVE MY WRISTBANDS?

Wristbands purchased online or instore before the 15th Sept will be mailed out to patrons. Wristbands purchased after the 15th Sept instore or online will be available over the counter or picked up from Muster HQ. 62 – 64 Hardinge Street Deniliquin NSW 2710.

Please check with your local post office before calling Muster HQ to ensure they aren’t awaiting pickup.

WHY IS THERE A $3.50 ACTIVATION FEE?

This activation fee is a one off processing fee. There will be no further fees for multiple tops ups using cash or eftpos. You will not be charged any fees for refunding money left on your wristband either.

HOW DO I GET MY MONEY BACK?

Refunds are available at top up (cash up) stations on site only. Please do not remove your wristband as refunds are only available if your wristband is still on your wrist.

WHAT HAPPENS IF I AM REMOVED FROM THE FESTIVAL?

If you are removed for a “cool off period”, your wristband will be removed and a blue one will take its place. After the selected amount of time, you will be reissued with a new wristband, your cash balance will be transferred to the new wristband.

HOW MANY TOP-UP STATIONS ARE THERE?

There will be top up (cash up) stations located outside Gate 1, next to the merch and info building as well as in the food court.

CAN PEOPLE STEAL MONEY FROM THE WRISTBAND? I.E EFTPOS SCANNERS

No, wristbands can only be scanned by specific machines and whilst they work like a credit card, they cannot be scanned from afar.

WHAT HAPPENS TO MY MONEY IF I DON’T REFUND IT? CAN I GET IT BACK AT A LATER DATE?

No, unfortunately you can only refund the money when onsite over the muster weekend.

CAN I CHECK MY WRISTBAND BALANCE AND NOT TOP-UP?

Yes, whenever you make a purchase the balance will appear after the payment has been made.

IS THERE A CASH OPTION STILL AVAILABLE?

A majority of vendors only accept cash and eftpos, a select few will accept your RFID wristband as a form of payment. However, all Bars and Ute Muster Official Merchandise can only be purchased by using your RFID wristband.

WHEN WILL THE TOP-UP (CASH UP) / REFUND STATIONS BE OPEN?

Stations will be open on-site and Muster HQ from the following times;

Muster HQ’s top-up (cash up) station will be available in the week leading up to the muster and over the weekend.

On Site: Thursday from 2.00pm – 10.00pm located near gate 1.

Friday 8.00am – 11.30pm

Saturday 8.00am – Midnight

Sunday 6.00am – 1.00pm located near info centre.

CAN MONEY BE PUT ON THE WRISTBANDS BEFORE THE MUSTER WEEKEND?

Top-up (cash up) stations will be located within the Muster HQ 1 week before as well over the weekend if you wish to top-up before heading out to the muster site.

WHAT IF I LEAVE MY WRISTBANDS AT HOME?

You will be required to purchase another wristband and the old wristbands will be disabled. Those in this situation will be required to pay the $20 replacement fee.

CAN I SPLIT THE COST OF A PURCHASE WITH A FRIEND.

No you cannot split the payment for an item. This is a security feature to ensure the purchaser is in control of their own spending.

CAN I TRANSFER MY CREDITS FROM ONE WRISTBAND TO ANOTHER ONE?

No you cannot transfer credits, however refunds are available on wristbands from the Top Up (cash up) stations on site.

DO I HAVE TO PAY POSTAGE ON THE REPLACEMENT WRISTBAND?

Yes, you will need to repay for postage if you require a replacement band to be sent out to you.

HOW DO I GET MY WRISTBAND OFF MY WRIST?

Unfortunately, these can only be removed by using scissors. If you do need to remove your wristband due to tightness you will need to visit the info centre to have it removed and will be required to pay the $20 replacement fee.

WHAT DO I DO IF I SELL MY TICKET OR GIVE MY TICKET TO SOMEONE ELSE?

You will need to ring Muster HQ and organise for a name change to the person’s name of which you are selling or giving the ticket.

CAN I GET A REFUND ON MY WRISTBAND?

As part of our refund policy, we DO NOT supply refunds. This is part of the terms and conditions of the muster and by purchasing these tickets, you have agreed to this.

WHAT HAPPENS IF I LOSE MY WRISTBAND OR IT IS STOLEN?

Any wristbands reported lost or stolen will have their RFID chip deactivated and will not be valid.

Visit the info centre and show proof of the original purchase along with a valid photo ID.

If someone else purchased the ticket on your behalf you will need to bring the original purchaser with you and show proof of original purchase along with a valid ID.

Replacement wristbands will be issued at the discretion of festival staff.

Treat your wristband the same way you would treat cash. We are not responsible for any funds stolen/missing from your wristband if you lose it.

PURCHASING TICKETS FROM A THIRD PARTY?

It is our policy of no refunds on wristbands. Members often resell their wristbands and we advise that they contact us to organise a name change. We cannot guarantee that the purchased wristband has not been cancelled.

It is not advised to purchase wristbands from a third party seller online or scalper. There is a high risk you might be buying a fake.

Fake tickets are not granted entry.  Fake or deactivated wristbands may look like the real thing but they will be identified by our scanning system at the front gates.