WHEN WILL I RECEIVE MY WRISTBANDS?

Tickets purchased online up until the 31st of July will be posted out to you by the 15th of August. If you purchase your ticket after the 31st of July you will receive an email with a barcode. You must bring this email into Muster HQ so staff can scan the barcode and provide you with your wristband. The Muster HQ is located at 62 – 64 Hardinge Street Deniliquin NSW 2710.

WHY IS THERE A $3.50 ACTIVATION FEE?

This activation fee is a one off processing fee. This fee is activated when first topping up your wristband and is a one off. There will be no further fees for refunds or multiple tops ups using cash or eftpos. Any unused credits on your wristband will be refunded.

HOW DO I GET MY MONEY BACK?

Refunds are available at top up (cash up) stations on site only. Please do not remove your wristband as refunds are only available if your wristband is still on your wrist.

WHAT HAPPENS IF I AM REMOVED FROM THE FESTIVAL?

If you are removed for a “cool off period”, your wristband will be removed and a blue one will take its place. After the selected amount of time, you will be reissued with a new wristband, your cash balance will be transferred to the new wristband.

HOW MANY TOP-UP STATIONS ARE THERE?

There will be top up (cash up) stations located outside Gate 1 and next to the Merch and Info building.

CAN PEOPLE STEAL MONEY FROM THE WRISTBAND? I.E EFTPOS SCANNERS

No, wristbands can only be scanned by specific machines and whilst they work like a credit card, they cannot be scanned from afar.

WHAT HAPPENS TO MY MONEY IF I DON’T REFUND IT? CAN I GET IT BACK AT A LATER DATE?

No, unfortunately you can only refund the money when onsite over the Muster weekend.

CAN I CHECK MY WRISTBAND BALANCE AND NOT TOP-UP?

Yes, your balance will be displayed after you have made a purchase.

IS THERE A CASH OPTION STILL AVAILABLE?

Some vendors may offer cash and Eftpos options however, all vendors will be utilising the RFID payment system – which is the preferred method of payment at our festival. All Bars and Ute Muster Official Merchandise can only be purchased by using your RFID wristband.

WHEN WILL THE TOP-UP (CASH UP) / REFUND STATIONS BE OPEN?

Stations will be open on-site and at Muster HQ from the following times; Muster HQ’s top-up (cash up) station will be available in the week leading up to the Muster and over the weekend.

On Site:

Thursday from 2.00pm – 10.00pm located near gate 1.

Friday 8.00am – 11.00pm

Saturday 8.00am – 11.00pm

Sunday 6.00am – 1.00pm located near info centre.

CAN MONEY BE PUT ON THE WRISTBANDS BEFORE THE MUSTER WEEKEND?

Top-up (cash up) stations will be located at the Muster HQ one week before the event, as well as over the festival.

WHAT IF I LEAVE MY WRISTBANDS AT HOME?

You will be required to purchase another wristband and the old wristbands will be disabled. Those in this situation will be required to pay the $20 replacement fee.

CAN I USE CASH OR EFTPOS TO TOP UP MY WRISTBAND?

You can use both! Wristbands can be topped up using either card or cash.

CAN I SPLIT THE COST OF A PURCHASE WITH A FRIEND.

No you cannot split the payment for an item. This is a security feature to ensure the purchaser is in control of their own spending.

CAN I TRANSFER MY CREDITS FROM ONE WRISTBAND TO ANOTHER ONE?

No you cannot transfer credits, however refunds are available on wristbands from the Top Up (cash up) stations on site.

DO I HAVE TO PAY POSTAGE ON THE REPLACEMENT WRISTBAND?

Yes, you will need to repay for postage if you require a replacement band to be sent out to you.

HOW DO I GET MY WRISTBAND OFF MY WRIST?

Unfortunately, these can only be removed by using scissors. If you do need to remove your wristband due to tightness you will need to visit the Info Centre to have it removed and will be required to pay the $20 replacement fee.

WHAT DO I DO IF I SELL MY TICKET OR GIVE MY TICKET TO SOMEONE ELSE?

We do not advise the reselling of wristbands.
Contact Oztix on 1300 762 545 to organize a name change.

CAN I GET A REFUND ON MY WRISTBAND?

As part of our refund policy, we DO NOT supply refunds. This is part of the terms and conditions of the Muster and by purchasing these tickets, you have agreed to this.

WHAT HAPPENS IF I LOSE MY WRISTBAND OR IT IS STOLEN?

Any wristbands reported lost or stolen will have their RFID chip deactivated and will not be valid.

Visit the Info Centre and show proof of original purchase along with valid photo id.

If someone else purchased the ticket on your behalf you will need to bring the original purchaser with you and show proof of original purchase along with valid id.
Replacement wristbands will be issued at the discretion of festival staff.

Treat your wristband the same way you would treat cash. We are not responsible for any funds stolen/missing from your wristband if you lose it.

PURCHASING TICKETS FROM A THIRD PARTY?

Wristbands are non-refundable and non-transferrable and must be purchased from the organisers authorised ticketing agency Oztix.

It is our policy of no refunds on wristbands and that we do not advise the reselling of wristbands. We cannot guarantee that the purchased wristband has not been cancelled.

It is not advised to purchase wristbands from a third party seller online or scalper. There is a high risk you might be buying a fake.

Fake tickets are not granted entry. Fake or deactivated wristbands may look like the real thing but they will be identified by our scanning system at the front gates.