Please check with your local post office before calling Muster HQ to ensure they aren’t awaiting pickup.
Muster HQ’s top-up (cash up) station will be available in the week leading up to the muster and over the weekend.
On Site: Thursday from 2.00pm – 10.00pm located near gate 1.
Friday 8.00am – 11.30pm
Saturday 8.00am – Midnight
Sunday 6.00am – 1.00pm located near info centre.
Visit the info centre and show proof of the original purchase along with a valid photo ID.
If someone else purchased the ticket on your behalf you will need to bring the original purchaser with you and show proof of original purchase along with a valid ID.
Replacement wristbands will be issued at the discretion of festival staff.
Treat your wristband the same way you would treat cash. We are not responsible for any funds stolen/missing from your wristband if you lose it.
It is not advised to purchase wristbands from a third party seller online or scalper. There is a high risk you might be buying a fake.
Fake tickets are not granted entry. Fake or deactivated wristbands may look like the real thing but they will be identified by our scanning system at the front gates.